RVR-SNP-401

Issue summary

• The error code RVR-SNP-401 with the Snapchat Ads connector indicates that the error relates to unauthorized access. This typically means there is an issue with the authentication credentials provided for accessing the Snapchat Ads API.

Action steps

To resolve the error, follow these steps:

• Verify Credentials: Ensure that the authentication credentials (such as the API Key, Client ID, and Client Secret) used to connect to Snapchat Ads are correct and have not expired.
• Re-Authenticate: If credentials were recently changed or expired, re-authenticate to retrieve new credentials from Snapchat Ads.
• Review Permissions: Check that the application has received the necessary permissions to access the Snapchat Ads data. This involves reviewing your app’s permission settings and ensuring they allow the requested access.
• Check Documentation: If you recently changed any network or API settings that could affect the connection, review Snapchat's official guidelines on authentication and permissions for data access.
• Rate Limits: Ensure that you are not exceeding any API rate limits set by Snapchat, as this can also result in access denial temporarily.

External references

• For more details on authentication and related errors, refer to the official Snapchat Developer documentation.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.