RVR-SRVNW-100

Issue summary

• The error code RVR-SRVNW-100 indicates a failure to connect to ServiceNow using the Data Integration platform. This issue typically arises from incorrect connection settings, such as improper credentials or incorrect domain configuration.
• Common initial diagnosis points include verifying that the username, password, and URL domain for the ServiceNow account are correctly configured.

Action steps

To resolve the error, follow these steps:

• Verify that your ServiceNow credentials (username and password) are correct and that your user account has the necessary permissions to access the required tables within your ServiceNow domain.
• Ensure that the URL domain used in your connection matches the format: https://yourdomain.service-now.com, where yourdomain is specific to your ServiceNow account.
• Navigate in Data Integration to "Connections" and select "Create New Connection". Choose "ServiceNow", and carefully input the connection details, ensuring accuracy, especially the ServiceNow domain URL.
• Click Test Connection to verify if the connection succeeds. If it does not, double-check all entered details for typos or incorrect entries.
• If errors persist, consider checking any configurations or restrictions in your network that might be blocking connections to ServiceNow.

External references

• For further information on setting up a ServiceNow connection in Data Integration, visit the Data Integration Documentation on ServiceNow.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.