Skip to main content
Feedback

RVR-SRVNW-009

Issue summary

  • Error Code: RVR-SRVNW-009 with the description "No response returned from Servicenow" indicates that the Data Integration platform's attempt to connect with the ServiceNow API did not receive a response. This is due to reasons, including network issues, incorrect API endpoint configurations, authentication failures, or service outages on the ServiceNow side.

Action steps

To resolve the error, follow these steps:

  • Check Network Connectivity: Ensure that there is a stable internet connection and that the ServiceNow API is reachable from your network. You can test this by trying to access the ServiceNow endpoint directly via another tool like Postman or a simple curl request.

  • Verify API Endpoint: Double-check the URL of the ServiceNow endpoint configured in Data Integration to ensure it is correct.

  • Verify Authentication Details: Make sure that the credentials used for connecting to the ServiceNow API are correct. This includes API keys or OAuth tokens if applicable.

  • Increase Timeout Settings: Consider increasing the timeout settings in Data Integration for the ServiceNow API request. This can help in situations where the response is taking longer than the default allowable time.

  • Check ServiceNow Service Status: Ensure that ServiceNow services are operational by checking their status page or contacting ServiceNow support if needed.

  • Test Request Configuration: Use Data Integration "Test REST Action" feature to verify what happens during a request and examine any error messages that appear.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

On this Page