RVR-SRVNW-008

Issue summary

• The error code RVR-SRVNW-008 with the description "Failed to create a report metadata" occurs while using the ServiceNow data connector in Data Integration. This issue indicates a problem with creating report metadata, possibly due to configuration or permissions.

Action steps

To resolve the error, follow these steps:

• Check ServiceNow Credentials and Permissions:
  • Ensure that the ServiceNow account used in Data Integration has the correct permissions to access and create reports. You may need to verify if you have the appropriate ServiceNow roles assigned.
• Verify Connection Configuration:
  • Double-check the connection settings in Data Integration for ServiceNow to ensure they are correctly configured. Reconnect if necessary, following the steps outlined for setting up a ServiceNow connection.
• Review Report Format and Inputs:
  • Confirm that all required inputs for the report in ServiceNow are correctly specified, and that no mandatory fields are missing.
• Check for Recent Configuration Changes:
  • If there have been recent changes to configurations or permissions in ServiceNow, these might have impacted the ability to create report metadata. Investigate any recent changes.

External references

• For additional insights into ServiceNow connector settings, visit the Data Integration ServiceNow documentation.
• For more general information on ServiceNow roles and permissions, reference their official documentation at ServiceNow Docs.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.