RVR-SRVNW-003

Issue summary

• Error Code: RVR-SRVNW-003
• Description: The error indicates that there was a failure in sending a request to ServiceNow. This points towards issues in the connection configuration or network connectivity with the ServiceNow instance.
• Initial Diagnosis: This error often arises from incorrect connection settings (like domain URL, username, password) or network-related issues, such as blocklisted IP addresses or restrictions on APIs.

Action steps

To resolve the error, follow these steps:

• Verify Connection Details:

  • Double-check the connection settings in Data Integration. Ensure that the ServiceNow URL, username, and password are correctly entered.
  • Follow the steps for setting up a ServiceNow connection in Data Integration to verify all input details.

• Test the Connection:

  • Use the Test Connection feature in Data Integration to test the connectivity. This can help identify if the connection to ServiceNow is successful or if there are specific issues in the configuration.

• Network Configuration:

  • Ensure you have allowlisted the IP addresses in your network settings. Service providers often restrict API access to specific IP addresses.
  • Review any network policies at the organizational level that might restrict communication with external services like ServiceNow.

• Review Logs:

  • If available, review logs within Data Integration and your ServiceNow instance to spot any failing requests or authentication issues. It can also reveal specific network-related blocks or errors.

External references

• For general troubleshooting and setting up a ServiceNow connection in Data Integration, refer to the ServiceNow Connection Guide.
• You may also consult ServiceNow's API documentation for any additional checks regarding network permissions and required API formats.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.