RVR-SGD-100

Issue summary

• You are encountering an Authentication Error with error code RVR-SGD-100 while attempting to connect to SendGrid via a data connector in Data Integration. This issue typically arises due to incorrect or missing API key settings, or potentially incorrect permissions associated with the API key in use for the connection.

Action steps

To resolve the error, follow these steps:

1. Verify API Key:
   • Ensure that the API key used for your SendGrid connection is correct and has the appropriate permissions. You might need to modify or create a new API key in the SendGrid portal to include the necessary scopes for the operations you are trying to perform.
2. Check Permissions:
   • Review the required scopes for your specific use case on SendGrid and ensure they you assign to your API key. Missing scopes could lead to authentication errors.
3. Test Connection:
   • After updating the API key or permissions, use the Test Connection feature in Data Integration to check if you resolve the issue.
4. Documentation Review:
   • Visit the SendGrid API documentation for details on creating and managing API keys: SendGrid Documentation.
   • If the error persists, and the keys and permissions you confirm to be correct, further investigation may need into other potential configuration issues.

External references

• Data Integration Documentation - Common Error Messages
• SendGrid API Key Permissions

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.