RVR-SFM-411

Issue summary

The error code RVR-SFM-411 indicates a "Data handling error" related to the Salesforce Marketing Cloud (sf_marketing) connector. This error typically arises due to issues with data format, connection settings, or invalid configurations when integrating with Salesforce Marketing Cloud.

Action steps

To resolve the error, follow these steps:

Check Connection Settings: Verify that all required authentication details for the Salesforce Marketing Cloud connection are correct. Ensure to set account read permissions. For more information, ensure your API permissions are correctly configured. Salesforce Marketing Cloud Connection Guide.
Data Format Validation: Ensure that data types and formats used in your Data Integration Data Flow correspond with those expected by Salesforce Marketing Cloud. Mismatches here can lead to data handling issues.
Review Logs for Detailed Error Messages: Look into the Data Integration logs to verify if there are any specific error messages that provide more context on any data format issues.
Reconfigure the Data Flow: If the above steps do not resolve the issue, consider redefining the configurations within your Data Flow setup for Salesforce Marketing Cloud to ensure that all mappings and data extractions are correctly set.
Consult Official Data Integration Documentation: Review detailed configurations in the official Data Integration connector documentation for Salesforce Marketing Cloud to ensure all settings align with best practices.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.