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RVR-SFM-402

Issue summary

  • You encountered a connection test failure with error code RVR-SFM-402 while setting up a connection to Salesforce Marketing Cloud using the sf_marketing data connector in Data Integration. This error suggests that the connection parameters might be incorrect or that network/authentication issues are present.

Action steps

To resolve the error, follow these steps:

  • Verify Connection Details:

    • Double-check the Client ID, Client Secret, and Subdomain used for the Salesforce Marketing Cloud connection. Ensure that these details are correctly and completely entered in the Data Integration connection settings.

  • Permissions Check:

    • Ensure that the account associated with the credentials has the necessary read permissions as required by the Salesforce Marketing Cloud API.

  • Network and IP address Allowlisting:

    • Ensure that Data Integration’s cloud you have allowlisted the IP addresses in your Salesforce Marketing Cloud account. This configuration you can do this through the Salesforce Marketing Cloud setup interface. Data Integration provides a list of IP addresses for allowlisting.

  • Test the Connection Again:

    • Once you have verified and corrected the connection parameters, re-test the connection in Data Integration to verify if the issue persists.

  • Review Additional Data Integration Documentation:

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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