RVR-SFM-402

1. Issue Summary

   • You encountered a connection test failure with error code RVR-SFM-402 while setting up a connection to Salesforce Marketing Cloud using the sf_marketing data connector in Data Integration. This error suggests that the connection parameters might be incorrect or that network/authentication issues are present.

2. Action Steps:

   • Verify Connection Details:

     • Double-check the Client ID, Client Secret, and Subdomain used for the Salesforce Marketing Cloud connection. Ensure that these details are correctly and completely entered in the Data Integration connection settings.

   • Permissions Check:

     • Ensure that the account associated with the credentials has the necessary read permissions as required by the Salesforce Marketing Cloud API.

   • Network and IP Whitelisting:

     • Ensure that Data Integration’s cloud IP addresses are whitelisted in your Salesforce Marketing Cloud account. This configuration can usually be done through the Salesforce Marketing Cloud setup interface. Data Integration provides a list of IP addresses for whitelisting.

   • Test the Connection Again:

     • Once you have verified and corrected the connection parameters, re-test the connection in Data Integration to see if the issue persists.

   • Review Additional Data Integration Documentation:

     • Consider consulting the Data Integration Salesforce Marketing Cloud Integration Guide for step-by-step instructions and additional troubleshooting tips.

3. External References:

   • Salesforce Marketing Cloud API Permissions Documentation: Salesforce Developer Documentation

If the issue persists or you need further assistance, please open a ticket with Data Integration support.