RVR-SFM-401

Issue summary

• The error code "RVR-SFM-401" is a general connection error associated with the "sf_marketing" data connector in Data Integration. This error typically arises due to issues with the connection settings, such as incorrect credentials, token expiry, or network-related problems.

Action steps

To resolve the error, follow these steps:

• Verify Credentials: Ensure that the credentials used for the "sf_marketing" connector are accurate. This includes verifying the username, password, client ID, and client secret.
• Check Network and Firewall Settings: Ensure that your network allows connections to Salesforce servers and that any firewall rules are properly configured to allow traffic to and from relevant Data Integration IP addresses.
• Token Expiry: If the connection uses OAuth, verify whether the access token or refresh token has expired. Renew the tokens if necessary and update the connection settings in Data Integration.
• Review API Limits: Check if you have exceeded any Salesforce API limits (like request limits), which could result in connection errors.
• Recreate Connection: In some cases, removing the existing connection and establishing a new connection from scratch can resolve persistent issues.

External references

• Refer to Data Integration official documentation for Salesforce Marketing Cloud integration here.
• For OAuth token issues or Salesforce API limits, consult the Salesforce Developer Documentation.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.