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RVR-SFM-401

  1. Issue Summary

    • The error code "RVR-SFM-401" is a general connection error associated with the "sf_marketing" data connector in Data Integration. This type of error typically arises due to issues with the connection settings, such as incorrect credentials, token expiry, or network-related problems.

  2. Action Steps:

    • Verify Credentials: Ensure that the credentials used for the "sf_marketing" connector are accurate. This includes verifying the username, password, client ID, and client secret.
    • Check Network and Firewall Settings: Ensure that your network allows connections to Salesforce servers and that any firewall rules are properly configured to allow traffic to and from relevant Data Integration IP addresses.
    • Token Expiry: If the connection uses OAuth, verify whether the access token or refresh token has expired. Renew the tokens if necessary and update the connection settings in Data Integration.
    • Review API Limits: Check if any Salesforce API limits (like request limits) have been reached, which could result in connection errors.
    • Recreate Connection: In some cases, removing the existing connection and establishing a new connection from scratch can resolve persistent issues.

  3. External References:

    • Refer to Data Integration official documentation for Salesforce Marketing Cloud integration here.
    • For OAuth token issues or Salesforce API limits, consult the Salesforce Developer Documentation.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.