Skip to main content
Feedback

RVR-SFM-200

Issue summary

  • The error code RVR-SFM-200 with the description "General error" occurred using the sf_marketing data connector in Data Integration. General errors like this can occur for a variety of reasons, often linked to configuration or connectivity issues between Data Integration and Salesforce Marketing Cloud.

  1. Possible Causes and Diagnosis:

    • This general error occurs due to incorrect credentials, lack of appropriate API permissions, or issues with the API endpoints. It is important to ensure that your setup is correctly configured and has all necessary permissions.

  2. Action Steps:

    • Check Connection Credentials:
      • Verify that the credentials (API key, client secret) used to connect to Salesforce Marketing Cloud are correct and have not changed or expired.
    • Validate Permissions:
      • Ensure that the API user has the necessary permissions to access the data in Salesforce Marketing Cloud. Refer to Salesforce documentation for detailed information on required permissions.
    • Test the Connection:
      • Use the Test Connection feature in Data Integration to ensure that the connection settings are valid. This can help identify connection issues.
    • Review API Limits and Quotas:
      • Confirm that you are within the API call limits set by Salesforce Marketing Cloud, as exceeding these limits can lead to errors.
    • Check Data Integration Configuration:
      • Review the configuration settings within Data Integration for any configuration issues that might impact connectivity or data retrieval.

  3. External References:

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

On this Page