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RVR-SFM-111

Issue summary

  • Error Code: RVR-SFM-111
  • Data Connector: Salesforce Marketing Cloud (sf_marketing)
  • Description: The error "Unsupported report" indicates that the report type or structure you are accessing through the Salesforce Marketing Cloud connector is not supported by Data Integration data infrastructure. This may occur when the selected report or fields within the report are not part of the predefined or customizable reports available in Data Integration for Salesforce Marketing Cloud.

Diagnosis

This error suggests that there might have been an attempt to access a report or dimensions/metrics in Salesforce Marketing Cloud that Data Integration does not fully support or recognize. It could be due to new or custom reports that have not been integrated into Data Integration system.

Action steps

To resolve the error, follow these steps:

  1. Verify Report Compatibility:

    • Check whether the report you are trying to access appears in the supported predefined reports by Data Integration for Salesforce Marketing Cloud.
    • Refer to the Salesforce Marketing Cloud documentation in Data Integration for a list of supported reports and fields.

  2. Review Field Selection:

    • Ensure that the combination of metrics and dimensions you are selecting in the report is compatible. Some fields might have dependencies or incompatibilities that you need to follow.

  3. Update or Customize Data Flow:

    • Try updating your Data Integration setup by modifying the report configuration to use available and supported fields.
    • If advanced customization is necessary, consider creating a new Data Flow using fields that you verify as supported within the Salesforce Marketing Cloud Data Integration connector.

  4. Documentation:

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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