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RVR-SFM-111

1. Issue Summary

  • Error Code: RVR-SFM-111
  • Data Connector: Salesforce Marketing Cloud (sf_marketing)
  • Description: The error "Unsupported report" indicates that the report type or structure being accessed through the Salesforce Marketing Cloud connector is not supported by Data Integration data infrastructure. This may occur when the selected report or fields within the report are not part of the predefined or customizable reports available in Data Integration for Salesforce Marketing Cloud.

Diagnosis:

This error suggests that there might have been an attempt to access a report or dimensions/metrics in Salesforce Marketing Cloud that Data Integration does not fully support or recognize. It could be due to new or custom reports that have not been integrated into Data Integration system.

2. Action Steps:

  1. Verify Report Compatibility:

    • Check whether the report you are trying to access is included in the supported predefined reports by Data Integration for Salesforce Marketing Cloud.
    • Refer to the Salesforce Marketing Cloud documentation in Data Integration for a list of supported reports and fields.

  2. Review Field Selection:

    • Ensure that the combination of metrics and dimensions you are selecting in the report is compatible. Some fields might have dependencies or incompatibilities that need to be adhered to.

  3. Update or Customize River:

    • Try updating your Data Integration setup by modifying the report configuration to use available and supported fields.
    • If advanced customization is needed, consider creating a new river using fields that are verified as supported within the Salesforce Marketing Cloud Data Integration connector.

  4. Documentation:

3. External References:

If the issue persists or you need further assistance, please open a ticket with Data Integration support.

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