RVR-SFM-110

Issue summary

• Error Code: RVR-SFM-110
• Data Connector: Salesforce Marketing Cloud (sf_marketing)
• Error Description: General report error
• Initial Diagnosis: This error typically indicates an issue with data retrieval or connection within the Salesforce Marketing Cloud connector in Data Integration. It could stem from connection authorization, incorrect configuration, or issues with the report definitions.

Action steps

To resolve the error, follow these steps:

1. Verify Connection Configuration:
   • Ensure that the Salesforce Marketing Cloud connection in Data Integration isset up correctly. Check that the API credentials, such as the subdomain, client ID, and client secret, are accurate.
2. Test API Permissions:
   • Make sure that the necessary API has the necessary permissions for access. You can verify this by testing the connection within the Data Integration platform.
3. Examine Report Configuration:
   • Review the report settings in Data Integration to ensure that they match Salesforce Marketing Cloud's report capabilities. Incorrect or unsupported report parameters can trigger this error.
4. Check API Limits:
   • Verify whether the API request you have exceeded the limit. Check logs or analytics in your Salesforce Marketing Cloud to confirm.
5. Attempt Reconnections:
   • If there have been recent configuration changes in Salesforce Marketing Cloud, you might need to re-establish the connection in Data Integration for the updates to take effect.

External references

• Data Integration Documentation on Salesforce Marketing Cloud Connector for further detail on setting up and managing this connector.
• Salesforce Marketing Cloud API Documentation for checking permissions and API access.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.