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RVR-SAPC-508

Issue summary

  • The error message "MISSING_KEYS_TO_DECRYPT" with error code RVR-SAPC-508 indicates that there are missing encryption keys required for decrypting data. This issue relates to the SAP Concur connector in Data Integration. This error generally occurs when the application is unable to access the necessary decryption keys, which may be due to incorrect or missing configuration in the setup of the Data Connector.

Action steps

To resolve the error, follow these steps:

  • Verify that all necessary encryption keys are correctly configured in the SAP Concur connector settings within Data Integration.
  • Check if the keys provided are valid and properly entered in the Data Integration interface.
  • Ensure that you reflect any updates or changes to keys from your SAP Concur environment in Data Integration.
  • If there was any recent change in permissions or the security setup of your environment, such as changes in IAM or API access rights, ensure those changes are correctly mirrored in Data Integration’s settings.
  • Perform a test connection to validate that the setup is correct and that all necessary keys are accessible and valid.

External references

  • For more information, consult the Data Integration documentation for SAP Concur to ensure that your connector isset up correctly.
  • Review SAP Concur’s official documentation on setting up API keys and permissions, if necessary.
note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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