RVR-SF-RDBMS-304

Issue summary

• The error "RVR-SF-RDBMS-304" indicates a failure to load the private key from a file while using the RDBMS data connector in Data Integration. This typically suggests an issue with the private key file used for authentication, such as an incorrect file path, file permissions, or file format issues.

Action steps

To resolve the error, follow these steps:

• Check File Path: Ensure that the path to your private key file is correct and accessible from the system where the operation is running.
• Verify File Permissions: Make sure that the private key file has the correct permissions set. It often needs to be readable by the user running the Data Integration process, but for security, it should not be accessible to others.
• File Format: Confirm that the private key file is in the correct format. Private keys should ideally be in PEM (Privacy Enhanced Mail) format. You can refer to the OpenSSL commands or other tools to convert or verify the format if necessary.
• Connection Configuration: In Data Integration, revisit the connection settings and double-check that the private key has been correctly uploaded and associated with the connection. Ensure no extra spaces or special characters are affecting the key.
• Regenerate Key Pair: If the problem persists, consider regenerating the key pair using a tool like OpenSSL, and ensure that both the private and public keys are correctly setup and associated with your services and accounts.

External references

• Data Integration Documentation on Connections.
• OpenSSL documentation for key generation and format conversion.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.