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RVR-RDBMS-313

Issue summary

  • The error code RVR-RDBMS-313 with the description "Failed to get data on resource" typically indicates issues with retrieving data from a database source through the Data Integration platform. This error is often associated with the RDBMS connector and could relate to the setup of your data source, such as incorrect configurations, permissions issues, or possibly network-related problems.

Action steps

To resolve the error, follow these steps:

  • Verify Connection Settings: Ensure that the connection settings for your RDBMS data source are correctly configured in Data Integration. This includes verifying the host, port, database name, user credentials, and any specified SSL settings.
  • Check Permissions: Make sure that the user account used for the connection has the appropriate permissions to access the database and the specific data resources needed.
  • Network Configuration: Verify that your network settings allow for connectivity between Data Integration and your database instance. Check that any necessary IP address allowlisting is correctly set up.
  • Consult Logs: If possible, review logs from both the Data Integration platform and the database server for any specific error messages that could provide additional context.
  • Reinitialize Connection: Sometimes, resetting the connection or re-establishing it can resolve transient errors.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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