RVR-PPR-101

Issue summary

• The error code RVR-PPR-101 indicates a failure in connecting to the Pepperjam data source via Data Integration. This error typically arises when the necessary credentials or settings for establishing a connection are incorrect or incomplete.

Diagnosis: This might be due to invalid credentials, network issues, or changes in Pepperjam's API or endpoint, which require an update in the connection settings within Data Integration.

Action steps

To resolve the error, follow these steps:

• Verify Credentials: Ensure that you have provided the correct API key, secret, and any other required credentials for the Pepperjam connection. Update them if there have been any recent changes.
• Check Network Connectivity: Make sure there are no firewall or network restrictions that could be blocking access to Pepperjam's API.
• Recreate the Connection:
  1. Navigate to the Connections section in Data Integration.
  2. Locate and remove the existing Pepperjam connection.
  3. Recreate the connection with the necessary credentials and settings.
• Test Connection: After setting up the connection, use the Test Connection feature in Data Integration to ensure that it operates correctly.
• Review API Changes: Check for any recent changes on the Pepperjam side that might require updates to the connection or authentication method.

External references

• For more details on Data Integration documentation for setting up connections: Data Integration Connections Documentation
• For additional assistance with Pepperjam-specific settings, you should refer to their API documentation.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.