RVR-PPR-004

Issue summary

• The error "Pagination information could not extract from response" with Error Code: RVR-PPR-004 suggests an issue with retrieving pagination information from the API response when using the Pepperjam data connector in Data Integration. This typically indicates that the response structure does not include expected pagination details or that the configuration for extracting pagination information is incorrect.
• The initial diagnosis is that the pagination keys or values used in your Data Integration configuration might not be correctly specified or the API response might not have the expected structure.

Action steps

To resolve the error, follow these steps:

• Review API Documentation: Ensure that you have the correct details on how the API provides pagination information. Some APIs may include a pagination key in the response that indicates the next page or offset to use.
• Verify Pagination Configuration:
  • Check your Data Integration Data Flow settings to ensure that the pagination method aligns with what the API supports (e.g., paginate by page, offset, or using a next page URL in the response).
  • Check Data Integration pagination settings and ensure keys like page_number, offset, or next page URL match the API response.
• Test API Response Structure:
  • Manually test API calls using a tool like Postman to inspect what the pagination fields look like in the actual endpoint response.
  • Ensure those fields are correctly mapped in your Data Integration pagination settings.
• Update Configuration: Based on findings, update the pagination details in the Data Flow configuration (e.g., ensure that the correct key from the API response you specify for the next page or offset).

External references

• Refer to Data Integration official documentation on pagination configuration for APIs to understand the expected setup: Data Integration Documentation.
• Check Pepperjam’s API documentation for details specific to the pagination mechanism.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.