RVR-MGB-300

Issue summary

• Error Code: RVR-MGB-300
• Description: MongoDB connection failure on Data Integration platform.
• Initial Diagnosis: The error indicates a problem with establishing a connection between Data Integration and a MongoDB instance. This could be due to incorrect connection credentials, improperly formatted connection URI, network issues, or IP address restrictions.

Action steps

To resolve the error, follow these steps:

• Check Connection Details:
  • Ensure the MongoDB Host, Port (default is 27017), Authentication Database, Username, and Password are correct.
  • Verify the if the URI is correctly structured according to the MongoDB URI documentation.
• Testing Connection:
  • Use the Test Connection feature in Data Integration to verify if the provided credentials are correct.
• Network and IP address Allowlisting:
  • If using MongoDB Atlas, ensure Data Integration you have allowlisted the IP addresses. Refer to Data Integration MongoDB Atlas Documentation for a list of IP addresses that need to add to the allowlist.
• Replica Set Configuration:
  • If connecting to a replica set, ensure all nodes you mention in the connection URI.
• SSL/SSH Configuration:
  • If the MongoDB server requires an SSL connection, ensure that an SSL certificate you upload and configured correctly in Data Integration.
  • For SSH tunneling, setup may is mandatory if accessing MongoDB via a secured network; ensure that SSH tunneling options are properly configured.

External references

• Data Integration MongoDB Connection Documentation for a walkthrough on connecting to MongoDB.
• MongoDB Atlas Connection and Allowlisting for configuring connections through MongoDB Atlas specifically.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.