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RVR-MOAT-104

Issue summary

  • You are encountering an API timeout error with the error code RVR-MOAT-104 on the Moat data connector within Data Integration. This typically occurs when an API request exceeds the allowed time limit, resulting in a timeout. This is often caused by network issues, server overload, or limitations on the API side such as rate limits or excessive data requests that cannot process quickly enough.

Action steps

To resolve the error, follow these steps:

  • Check API Rate Limits: Ensure that you are not hitting any API rate limits set by Moat. This might require checking with Moat's API documentation or your service agreement for any limitations on the number of requests or data volume.
  • Network Connectivity: Verify your network connectivity and ensure there are no disruptions or slow internet speeds that might be causing the timeout.
  • Optimize API Requests: If possible, consider optimizing your requests by reducing the size of the data that platform pulls, or breaking down large requests into smaller ones.
  • Configure Timeout Settings in Data Integration: Check if there are configurable timeout settings within Data Integration for your Moat API requests and adjust them accordingly.
  • Allowlist Data Integration IP addresses: Ensure that Data Integration you have allowlisted the IP addresses in your network and within any firewalls that may be affecting connectivity.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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