RVR-MAIL-206

Issue summary

• Error Code: RVR-MAIL-206
• Error Description: The error message "FAILED_TO_DECOMPRESS_FILE" typically indicates that there is an issue with decompressing the content extracted from the email using the Data Integration Data Connector for mail.
• Potential Causes: This issue may arise due to corrupted or unsupported file format in the attachments that are extracting for processing.

Action steps

1. Check File Format:

   • Ensure that the attachments extracting are in a supported format as per Data Integration documentation. Issues can occur if the extraction pipeline does not support the attachment file type.

2. Verify File Integrity:

   • Ensure that the files received through email are not corrupted. You can do this by manually downloading the attachments and attempting to open them using relevant software to confirm they are not damaged.

3. Adjust Decompression Settings:

   • Check if there are any specific decompression settings in the Data Integration configuration that need changes, particularly if dealing with a batch of emails that include large or varied types of compressed files.

4. Email Connection Configuration:

   • Verify if the email connection settings in Data Integration are correctly configured as per the documentation guidelines. This includes email server details, credentials, and any specific settings that relate to handling attachments.

5. Test Different Files:

   • As a diagnostic step, test the pipeline with different compressed attachments to ensure It is not an issue isolated to a specific file or format.

External references

• For further details on configuring email connections and troubleshooting, refer to the Data Integration Documentation on Email Connections.
• General tips about using the mail connector may also find in the Data Integration support center here.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.