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RVR-KOC-200

  1. Issue Summary

    • The error "External Error - Token/Job wait time error Error Code: RVR-KOC-200" indicates an issue with a delay or timeout while waiting for a token or job to process in the Kochava data connector. This usually suggests that either the token is taking longer than expected to generate or a job queued in the service has exceeded the allowed wait time before execution.
    • Such errors often relate to network issues, API rate limits, or server response delays from Kochava’s API.

  2. Action Steps:

    • Check API Rate Limits: If the error results from exceeding API rate limits, reduce the frequency of requests or apply exponential backoff strategies to space out requests.
    • Validate Network Connectivity: Ensure there are no network interruptions that may be contributing to delays with Kochava.
    • API Key Reauthentication: Consider refreshing your API key or re-authenticating to ensure the token is valid and fresh.
    • Retry Mechanism: Implement a retry policy to manage temporary delays; this can be done by catching such errors and retrying the request after a slight delay.
    • Contact Kochava Support: If internal troubleshooting doesn't resolve the issue, it might be necessary to contact Kochava support to verify if there are known issues with their services during the error period.

  3. External References:

    • Data Integration Documentation for integrating with Kochava can be found here: Data Integration Docs on Kochava.
    • For more detailed and specific troubleshooting, consult with Kochava API documentation or reach out to their support for assistance with rate limiting or token errors: Kochava API Documentation (ensure you have the correct and current URL for their docs).

If the issue persists or you need further assistance, please open a ticket with Data Integration support.