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RVR-KOC-101

Issue summary

  • The error "External Error - Request errorError Code: RVR-KOC-101" relates to a request failure in the Kochava data connector within Data Integration. This error generally indicates a problem with the requests you send to the external service, which in this case involves Kochava's APIs or services. It might be due to connectivity issues, incorrect API request formatting, API rate limits, or authentication issues.

Action steps

To resolve the error, follow these steps:

  • Verify API Configuration: Ensure that all configuration parameters for the Kochava API within Data Integration are correct. This includes checking API keys, endpoints, and any required headers.
  • Check Network Connectivity: Ensure there are no network connectivity issues between Data Integration and Kochava. This might involve checking firewall settings, proxy requirements, or IP address allowlisting.
  • Review API Documentation: Consult the Kochava API documentation to ensure that the requests made are correctly structured and adhere to their specifications.
  • Examine Logs: Check the logs within your Data Integration environment to get more details about the error, such as HTTP status codes or specific messages returned by Kochava.
  • Ensure Proper Authentication: If authentication tokens or API keys apply, verify they are valid and have the necessary permissions.
  • Check for Rate Limits: Ensure the number of requests does not exceed any rate limits imposed by Kochava.
  • Retry Logic: Implement retry mechanisms for potential transient errors, which are temporary and may self-correct.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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