RVR-HIBOB-201

Issue summary

• The error code RVR-HIBOB-201 indicates that the fetch operation for Hibob employee data could not run. This problem often arises from issues with the API authentication, incorrect request parameters, or a misconfigured Hibob connection in Data Integration.

Action steps

To resolve the error, follow these steps:

• Verify Connection Credentials:

  • Ensure that the Hibob API connection credentials (Client ID and Token) are correctly entered in Data Integration. You can refer to Data Integration Hibob connection setup guide here.
  • Test your connection to determine if the credentials are working as expected.

• Review API Permissions and Access:

  • Check if the Hibob API key or token has the necessary permissions to fetch employee data. Sometimes, insufficient permissions can block data retrieval.

• Check API Version and Endpoints:

  • Ensure you are using the correct API version and endpoint as specified in Hibob's documentation. Problems can occur if the API provider modifies endpoints or deprecates methods.

• Inspect Request Parameters:

  • Validate all request parameters and data formats to conform with the API requirements. Missing or incorrect parameters can cause the request to fail.
  • If you are using custom fields, ensure your role has the necessary access.

External references

• Review the Hibob API documentation on authentication and endpoints here.
• Data Integration Hibob connection setup and troubleshooting guide.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.