RVR-GPL-002

Issue summary

• Error Code: RVR-GPL-002
• Data Connector: gplay
• Error Description: Connection error

This error typically arises during attempts to establish a connection using the Google Play (gplay) data connector. Such errors are often attributed to issues with the service account, API access permissions, or incorrect configuration settings.

Action steps

To resolve the error, follow these steps:

• Verify Service Account: Ensure that the service account is properly configured on Google Cloud Platform. The account should have the necessary permissions and add to the Google Play Console with proper access.
• Check API Permissions: Ensure that API access is correctly granted to the service account. Go to Google Play Console, navigate to Setup -> API access, and confirm if the service account appear under Service Accounts with appropriate permissions.
• Confirm Configuration Settings: Double-check the service account email, bucket ID, and P12 file within the Data Integration connection settings. Make sure these fields are correctly filled.
• Test Connection: Use the Test Connection feature in Data Integration to verify if the changes resolved the connection issue.

External references

• For more details on setting up a Google Play Store connection, refer to Data Integration official documentation here.
• Google's instructions on API access is available here.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.