RVR-GNS-117

Issue summary

• The error code RVR-GNS-117 related to the Genesys data connector is indicating a TOKEN_TYPE problem. This error generally arises when there is an issue with the type or configuration of the tokens in use for authentication with the Genesys API.

Action steps

To resolve the error, follow these steps:

• Verify Token Configuration: Ensure that the correct token type is in use in the connection settings. Confirm that the token type configured in Data Integration matches the requirements of the Genesys API.
• Update Credentials: If the token has expired or if there have been changes to the token (e.g., you regenerated it), update the credentials in Data Integration with the new token.
• Check API Documentation: Review the Genesys API documentation to verify the expected authentication methods and token type. Ensure that any specific parameters required by the API are correctly configured in the Data Integration integration.
• Test Connection: Use Data Integration's test connection feature (if available) to ensure that the new token and credentials are working as expected.
• Logs and Monitoring: Review any logs available within the Data Integration platform or Genesys that might give additional context or errors related to token authentication.

External references

• For more details on configuring services connected with OAuth or token-based authentication, you may refer to the Data Integration Documentation.
• If you need specifics on GeneSys authentication token handling, check directly with the Genesys Developer Portal.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.