RVR-GNS-115

Issue summary

• The error code RVR-GNS-115 with the description MISSING_TOKEN for the Genesys data connector indicates that an expected token, likely an authentication token, is missing. This typically happens when the required API token or key is missing or is incorrectly configured in the data connector settings. The initial diagnosis suggests that the connection to the Genesys API requires an authentication token, which is currently not provided.

Action steps

To resolve the error, follow these steps:

• Generate a Token: Ensure you have generated an API token from your Genesys account. You can find the option to create a token in the API settings on the Genesys platform.
• Configure the Connector:
  • Go to the Data Integration platform and navigate to the Genesys data connector settings.
  • Enter the generated API token in the token field.
• Correct Token Storage: Make sure that when generating the token, you store it securely as you can only view it at the time of creation.
• API Header Inclusion: Ensure that the token appears as a "Bearer" token in the Authorization header for API calls【4:3†source】.

External references

• Data Integration Documentation
• Genesys API Authentication

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.