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RVR-GNS-110

Issue summary

  • The error JOB_FAILURE with an Error Code RVR-GNS-110 occurs in the Data Integration platform when using the Genesys data connector. This error indicates a failure in job execution within the Genesys data loading process. Common reasons for such job failures include issues with the data source connectivity, data discrepancies, or configuration problems with the Data Integration setup.

Action steps

To resolve the error, follow these steps:

  • Verify Genesys Connection: Ensure that the Genesys data source connection in Data Integration is correctly configured and test the connection to make sure it is active.
  • Review Configuration Settings: Double-check the configuration settings for the Genesys data extraction Data Flow in Data Integration and ensure all fields are correctly mapped and all required parameters are properly configured.
  • Check for Data Discrepancies: Scan for any data issues such as missing fields, incorrect data types, or discrepancies in the data source that may cause job failure.
  • Consult Logs for Specific Errors: If possible, view error logs in Data Integration related to the failed job for more details that might pinpoint the exact issue.
  • Reinitialize Table: In some cases, re-initializing the table or the Data Flow might resolve the sync issues. Make sure the schema and versioning are up-to-date.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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