RVR-GNS-107
Issue summary
- The error code
RVR-GNS-107with the descriptionAPI_SERVICE_UNAVAILABLEindicates that the Genesys API service you are accessing is currently unavailable. This is generally a connectivity or service downtime issue. It might be due to network problems, maintenance activities, or downtime on the Genesys side.
Action steps
To resolve the error, follow these steps:
- Check Service Status: Verify the status of the Genesys API service to ensure it is operational. This can typically complete this via Genesys status pages or by checking their announcements.
- Network Connectivity: Ensure that network connectivity between your services and the Genesys API is intact. Check firewalls, proxy settings, and any security groups that may block access.
- API Endpoint and Credentials: Double-check that the correct API endpoints and authentication credentials are in use.
- Retry Mechanism: Implement a retry mechanism in case the service is temporarily unavailable.
- Logs: Review any logs or error messages for additional context that could indicate the specific issue.
- Allowlist IP addresses: Make sure that your system’s you have allowlisted the IP addresses for accessing Genesys API services.
External references
- Data Integration Documentation on Connection Issues and Error Handling
- Genesys Cloud Status Page to check for any ongoing issues.
note
If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.
