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RVR-GNS-106

Issue summary

  • The error "UNEXPECTED_RESPONSE_STRUCTUREError Code: RVR-GNS-106" related to the genesys data connector indicates a mismatch between the expected response structure and the actual response received from the Genesys API. This often happens when the API response contains elements or structures that the Data Integration platform does not recognize or support.

Action steps

To resolve the error, follow these steps:

  • Verify API Documentation: Check the Genesys API documentation to ensure that the API request you are making aligns with the expected response structure.
  • Review Data Flow Configuration: Check that the configuration of your Data Flow in Data Integration, and it matches the expected structure of the Genesys response.
  • Check for API Changes: Sometimes APIs update their response formats. Verify if there has been a recent update in the Genesys API that might have altered the response structure.
  • Log the Response: If possible, log the entire response from Genesys to identify any discrepancies or unexpected formats.
  • Modify the Configuration: Adjust the Data Integration configuration to correctly parse the response structure from Genesys, if necessary.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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