RVR-FBS-204

Issue summary

• The error code RVR-FBS-204 indicates a failure in extracting the insight report using the FacebookSocial data connector on the Data Integration platform. This is a general error that could arise from a variety of issues including incorrect configuration, permissions issues, or API limitations and errors.

Action steps

To resolve the error, follow these steps:

• Verify Connection: Ensure that your Facebook connection in Data Integration is properly authenticated and has the necessary permissions. Re-authenticate the connection if needed.
  • Make sure the Facebook user account associated with the connection has the required permissions to access the Facebook pages and ad accounts involved.
• Check Permissions: Check if the user who authenticated with Data Integration has admin permissions. As noted, having analyst permissions might not suffice.
• Review Facebook Limitations: Refer to the known issues and limitations with Facebook reports in Data Integration to ensure that none of these are causing the error.
• Reduce Query Load: Simplify your request by reducing the date range or number of dimensions/metrics in your insight report.
• Consult Facebook API Documentation: Check for any recent changes or restrictions in the Facebook Marketing API that might affect data extraction.
• Try Ignoring Account Errors: In some cases, opting to ignore errors for certain Facebook accounts might prevent the entire Data Flow from failing.

External references

• Data Integration Facebook Connector Documentation
• Facebook Marketing API Documentation

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.