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RVR-FBS-202

  1. Issue Summary

    • The error code RVR-FBS-202 indicates a failure to retrieve pages data using the FacebookSocial data connector in Data Integration. This typically involves issues related to authentication, API permissions, or account connection settings.
    • Initial diagnosis points to potential problems with the Facebook account permissions, API tokens, or the state of the connection within Data Integration.

  2. Action Steps:

    • Verify Connection Settings:
      • Ensure that the Facebook connection in Data Integration is configured correctly. To do this, navigate to your Data Integration platform and verify that the connection to Facebook passes the test connection successfully.
      • Check if the account used for authentication has the correct permissions on the Facebook pages that you want to access. It's recommended to use an admin account for such permissions.
    • Re-authenticate the Connection:
      • If the connection is outdated, re-authenticate it by disconnecting and reconnecting the Facebook account within Data Integration settings. This will refresh the API token and permissions.
    • Refresh Data Integration and Browser:
      • Try refreshing the Data Integration page in your browser. This could resolve issues caused by session timeouts or stale data.
    • Check Facebook Account Roles:
      • Ensure that the Facebook account has adequate roles, primarily if your access relies on roles to read data from pages. Go to your Facebook settings to verify.
    • Ensure Correct API Version:
      • Make sure you are using a supported API version for Facebook integrations. As per current Data Integration documentation, the supported version includes Graph API version 15.

  3. External References:

If the issue persists or you need further assistance, please open a ticket with Data Integration support.