RVR-FBS-003

Issue summary

• You are experiencing an error with error code RVR-FBS-003 while attempting to establish a data connection with FacebookSocial via the Data Integration platform. The error description indicates a failure to retrieve the necessary data mapping.
• This issue could relate to authentication or permissions associated with the Facebook connection used in Data Integration.

Action steps

To resolve the error, follow these steps:

• Verify Connection: Ensure that the Facebook connection in Data Integration is correctly authenticated. Go to your Data Integration console and navigate to the FacebookSocial connection to check its status.
• Update Permissions: Ensure the user who authenticated the connection has the necessary permissions for the Facebook pages involved. This includes roles like admin for the concerned pages.
• Reconnect to Facebook: Try to reauthenticate the connection by removing the current integration and setting it up again. Follow these steps:
  1. In Facebook, go to Settings & Privacy > Settings > Business Integrations.
  2. Remove the Data Integration app and then refresh it within Data Integration to re-establish the connection.
• Test Connection: After setting up the connection again, use the Test Connection feature in Data Integration to ensure the connection is working properly.

External references

• Data Integration Documentation - Creating a Facebook Social Connection
• Facebook Permissions Guidelines

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.