RVR-INS-001

Issue summary

You are encountering an error with the code RVR-INS-001 indicating "Instagram media is not a Reel" when using Data Integration Facebook connector. This error occurs when the Instagram media being accessed or processed by the Data Integration is expected to be a Reel, but it is not. This results in a mismatch in the data type or format, which requires specific handling.

Action steps

To resolve the error, follow these steps:

Verify that the media you are trying to access is an Instagram Reel. Data Integration can only process Reels under certain conditions specified by the Facebook API.
Double-check the API request or the specific configuration in Data Integration to ensure there are no filters or conditions that mistakenly identify the media type.
Make sure that your Data Integration connection and configurations align with the latest requirements and supported media types of the Facebook Graph API. Sometimes API versions can change supported media types.
Ensure that your Facebook-Instagram integration settings within Data Integration are correctly set up by following the walkthrough for Instagram Social Connection. You can reference the walkthrough here.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.