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RVR-FB-119

1. Issue Summary

You are encountering error code RVR-FB-119 with the description IMAGE_HASH_REQUEST while using Data Integration Facebook data connector. This typically implies a specific issue with the Facebook API request related to image hash data. This error can occur if the API is unable to retrieve or process image hash data correctly due to possible misconfigurations or limitations.

2. Action Steps

  1. Verify API Permissions:

    • Ensure that the Facebook access token being used has the proper permissions to access image hash data. You may need to review your app’s granted permissions to ensure they align with the data you're trying to access.

  2. Re-authenticate Your Connection:

    • It might be useful to reauthenticate the Facebook connection in Data Integration to retrieve a fresh access token. Follow these steps:
      • Go to your Facebook Social Connection in Data Integration.
      • Click “Remove” to deauthorize.
      • Reconnect by authenticating through the app again, and use the "Test Connection" function to confirm successful authentication.

  3. Check Facebook API Limits and Settings:

    • Review your app's rate limits and ensure it hasn't exceeded the API call limits. Consider checking for any recent changes in the API settings that might affect how image hash requests are handled.

  4. Inspect Error Logs:

    • Look at the detailed logs provided by Data Integration to spot any further details that might help isolate the problem. This can include specific error messages from Facebook that accompany the IMAGE_HASH_REQUEST error code.

  5. Update to Latest API Version:

    • Make sure you are using the latest version of the Facebook Marketing API, as older versions might not support newer features or might behave differently.

  6. Consult with Facebook Documentation:

    • You might want to review Facebook's own API documentation to ensure compliance with data retrieving standards and troubleshoot any non-Data Integration specific configurations.

3. External Reference

If the issue persists or you need further assistance, please open a ticket with Data Integration support.

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