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RVR-FB-116

Issue summary

  • The error code RVR-FB-116 and the associated description MULTI_PROCESS_ERROR typically indicate a concurrency issue within Data Integration when accessing the Facebook data connector. This error occurs when multiple simultaneous requests or processes interfere with each other, leading to a conflict.

Action steps

To resolve the error, follow these steps:

  • Check Facebook API access and permissions: Ensure that the Facebook account associated with Data Integration has the necessary permissions enabled to access the data. Verify that these permissions are not blocked or have not expired.
  • Review your Data Flow configuration: Determine if multiple Data Flows are accessing the same data simultaneously. If so, schedule them to run at different times to avoid overlapping.
  • Use correct connection settings: Confirm that your Facebook token and API connection settings in Data Integration are correctly configured and validated. Re-authenticate if needed.
  • Verify Data Integration multi-action setup: If you are using a multi-action in Data Integration, ensure that all steps within it are correctly sequenced and that variables are properly passed between actions. Misconfiguration in these steps can lead to errors.
  • Reduce API call frequency: If your configuration includes frequent API calls, consider reducing the frequency or batching requests to prevent overloading the Facebook API.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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