RVR-FB-115
Issue summary
- The error code
RVR-FB-115with the descriptionACCOUNTS_VALIDATIONrelates to a Facebook data connector issue on Data Integration. This error typically arises when there are issues validating the Facebook accounts associated with the Data Integration connection. Initial diagnosis suggests a potential problem with connection permissions or account linkages.
Action steps
To resolve the error, follow these steps:
- Refresh the Data Integration page in your browser to reset any session-related issues.
- Test the Facebook connection in Data Integration to ensure it passes successfully.
- Confirm that the user account used for authentication in Data Integration has the necessary permissions on the Facebook pages that link to the Instagram business accounts. Preferably, use an admin account to avoid permission-related issues due to known bugs with non-admin roles.
- Reauthenticate the Facebook connection in Data Integration and confirm that the connection test is successful.
- Ensure the Instagram account connects to a Facebook page and has the proper admin permissions.
- If problems persist, disconnect and reconnect the Instagram and Facebook accounts following the detailed instructions provided by Data Integration.
External references
- For Facebook integration specifics, refer to the Data Integration documentation on Facebook connections: Data Integration Facebook Integration Guide.
- For further authentication details, refer to the Facebook Permissions topic on managing permissions.
note
If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.
