RVR-FB-115

1. Issue Summary

   • The error code RVR-FB-115 with the description ACCOUNTS_VALIDATION relates to a Facebook data connector issue on Data Integration. This error typically arises when there are issues validating the Facebook accounts associated with the Data Integration connection. Initial diagnosis suggests a potential problem with connection permissions or account linkages.

2. Action Steps:

   • Refresh the Data Integration page in your browser to reset any session-related issues.
   • Test the Facebook connection in Data Integration to ensure it passes successfully.
   • Confirm that the user account used for authentication in Data Integration has the necessary permissions on the Facebook pages that are linked to the Instagram business accounts. Preferably, use an admin account to avoid permission-related issues due to known bugs with non-admin roles.
   • Reauthenticate the Facebook connection in Data Integration and confirm that the connection test is successful.
   • Ensure the Instagram account is connected to a Facebook page and has the proper admin permissions.
   • If problems persist, disconnect and reconnect the Instagram and Facebook accounts following the detailed instructions provided by Data Integration.

3. External References:

   • For Facebook integration specifics, refer to the Data Integration documentation on Facebook connections: Data Integration Facebook Integration Guide.
   • For further authentication details, see the Facebook documentation on managing permissions: Facebook Permissions.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.