RVR-FB-109

Issue summary

The error you are facing, REQUEST_FAILURE_GENERAL Error Code: RVR-FB-109, relates to the Facebook data connector in Data Integration. This error typically arises when there is a general failure in making requests to Facebook's API, potentially due to several reasons such as authentication issues, API rate limits, network issues, or incorrect API request parameters.

Action steps

To resolve the error, follow these steps:

To resolve the REQUEST_FAILURE_GENERAL Error Code: RVR-FB-109, follow these steps:

1. Refresh the Data Integration Platform:

   • Begin by refreshing your Data Integration page to ensure that any temporary glitches clear.

2. Verify Connection:

   • Ensure that the Facebook connection in Data Integration passes the test connection method successfully. This includes checking that the tokens or credentials used are correct and have not expired.

3. Check Permissions:

   • Make sure that the user who authenticated the connection in Data Integration has the necessary permissions on the Facebook pages or assets you are trying to access. Boomi recommends having admin permissions.

4. Re-authenticate:

   • Try re-authenticating the connection in Data Integration. Sometimes, tokens or permissions may have updated, or there might be changes in Facebook's API requirements.

5. Consult Facebook's API Documentation:

   • Check for any recent changes or updates in Facebook's API that could impact your data extraction. Ensure that your API requests follow Facebook’s current specifications and quotas.

External references

• Data Integration Documentation on integrating with Facebook: Data Integration Facebook Integration Guide
• Facebook Graph API Reference: Facebook Developers API Reference

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.