RVR-FB-106
Issue summary :
The error "FAILED_TO_CONNECT with error code RVR-FB-106" for the Facebook Data Connector in Data Integration indicates that there is an issue establishing a connection to Facebook's API. This error typically arises when there are problems with authentication or permissions related to the Facebook account that Data Integration is attempting to use for data extraction.
More context for diagnosing the issue includes ensuring that the Facebook account used has the appropriate permissions, and all necessary OAuth2 flows have completed all authentication steps and granted the necessary permissions.
Action steps
To resolve this issue, follow these steps:
- Verify Authentication and Permissions: Ensure the Facebook account connected to Data Integration has the necessary permissions to access the data. The user should have a role in the Facebook page(s) from which the connector pulls data.
- Re-authenticate the Connection: Try removing the existing connection and reauthenticate it. This process involves:
- Removing the Data Integration app from Facebook under the "Business Integrations" settings.
- Navigating to the Data Integration platform, selecting the Facebook connection, and reauthenticating it. Ensure you use the Test Connection feature to confirm successful authentication.
- Browser Settings: Confirm that browser pop-ups enabled for Data Integration, as blocking pop-ups might prevent the authentication window from appearing.
- External References:
- Data Integration Documentation for connecting Facebook: Facebook Social Connection Guide.
If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.
