RVR-ES-700

Issue summary

The error "External Error - Run FailureError Code: RVR-ES-700" indicates an issue with the connection to Elasticsearch using Data Integration data connectors. This error suggests a failure in running the process that extracts data from Elasticsearch, likely due to a configuration issue or a problem connecting to the Elasticsearch server.

Elasticsearch connection issues may arise from incorrect connection settings, invalid credentials, or problems with the Elasticsearch server or network.

Action steps

To resolve the error, follow these steps:

• Verify Connection Settings: Ensure that your Elasticsearch connection settings in Data Integration are correctly configured. Check that the host, port, and authentication details (if any) are correctly set.
• Check Elasticsearch Server Status: Make sure the Elasticsearch server is running and accessible from the network. Confirm network connectivity and that there are no firewall rules blocking access.
• Review Logs: Check the logs in Data Integration and Elasticsearch for any specific error messages or details that might indicate what's causing the run failure.
• Authentication Credentials: If the connection requires authentication, ensure that the credentials are correct and have appropriate permissions to access the required indices.
• Verify Index Settings: Confirm that the indices or documents being accessed are available and there's no issue in querying them.
• Increase Timeout Values: Sometimes increasing the timeout settings in the connection configuration might help if the issues are related to network latency or timeout.

External references

• Refer to Data Integration’s Elasticsearch to ensure that all configurations are compliant with Data Integration’s guidelines.
• Visit Elasticsearch Connection for further troubleshooting on their end.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.