RVR-ES-502

Issue summary

The error "External Error - Scroll Deletion Failure" with error code RVR-ES-502 indicates a failure in deleting a scroll session in Elasticsearch. Scroll sessions are used for retrieving large amounts of data from Elasticsearch, and if these sessions are not properly closed, it can lead to the described error.

Action steps

To resolve the error, follow these steps:

• Check Elasticsearch Logs: Examine Elasticsearch logs for more detailed error messages that might provide context about the failure. Elasticsearch logs provide stack traces or error messages when a failure occurs.
• Verify Scroll Usage: Ensure that scroll sessions are properly closed after data retrieval. This is typically done by sending a DELETE request to the _search/scroll API with the scroll ID to clean up the session.
• Resource Management: Check if there are resources available on the Elasticsearch nodes. Sometimes, resource constraints can cause operations to fail. Consider increasing memory allocation or scaling the cluster if resource limits are reached.
• Elasticsearch Version: Ensure that you are using a compatible version of Elasticsearch as required by Data Integration and your configurations match the documentation requirements .

External references

• Data Integration Elasticsearch Help
• Elasticsearch Scroll API - Details on managing scroll contexts in Elasticsearch.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.