RVR-ES-500

Issue summary

You encounter an internal error with error code RVR-ES-500 when trying to connect to Elasticsearch through Data Integration. This error indicates a general internal error within the Data Integration platform specific to the Elasticsearch data connector. This could arise from issues such as incorrect configuration, authentication issues, or network problems.

Action steps

To resolve the error, follow these steps:

1. Check Connection Settings: Verify that the connection credentials for Elasticsearch are correctly set in the Data Integration console—this includes the host URL, port, and any authentication details.
2. Allowlist IP addresses: Ensure to allowlist the Data Integration IP addresses in your Elasticsearch setup. Without allowlisting, connection attempts may result in timeouts or rejections.
3. Review Authentication: Double-check any security tokens or authentication mechanisms required by your Elasticsearch instance to ensure they are correctly configured in Data Integration.
4. Network Configuration: Check if there are any network restrictions or firewalls that might be blocking Data Integration from accessing your Elasticsearch instance.
5. Consult Data Integration Help: Use the Elasticsearch connection on the Data Integration topic for detailed setup instructions: Data Integration Elasticsearch Connection.

External reference

General Network Configuration for Database Connections.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.