RVR-ES-401

Issue summary

The error code RVR-ES-401 indicates a connection failure using the Elasticsearch data connector in Data Integration. This generally suggests issues related to network connectivity, incorrect credentials, or improperly configured connection parameters.

Initial diagnosis

The connection between Data Integration and Elasticsearch is experiencing issues due to incorrect IP address allowlisting, inaccurate host information, or mismatched connection settings like the port number, username, or password.

Action steps

To resolve the error, follow these steps:

1. Verify that the IP addresses used by Data Integration are allowlisted in your Elasticsearch configuration. For Data Integration IP addresses, you can refer to the specific IP addresses that need to be allowlisted in your environment.
2. Double-check the host, port, username, and password entered in the Elasticsearch connection settings within your Data Integration account. Ensure they match those used for direct access or through other tools.
3. If you are using a cloud-based Elasticsearch service, make sure the hostname and any required network configurations are correct. Reference Elasticsearch documentation to confirm the correct setup.
4. Use the Test Connection feature in Data Integration to verify if the changes resolve the connection issue. This will verify the correctness of your settings and network configurations.

External references

• Data Integration - Elasticsearch connection
• Elasticsearch Reference: Important Settings
• Make sure to consult these documents for further details on setting up and troubleshooting your Elasticsearch connection.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.