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RVR-DOUBPUB-050

  1. Issue Summary

    • You encountered the error "Failed to retrieve custom fields" with the error code RVR-DOUBPUB-050 while using the DoubleClick Publisher (Google Ad Manager) connector in Data Integration. This error typically indicates an issue with accessing custom fields in DoubleClick Publisher, which might be due to permission issues or incorrect configurations.

  2. Action Steps:

    • Verify Permissions: Ensure that your account has the necessary permissions to access the custom fields in Google Ad Manager. Permissions might be restricted, so contact your Google Ad Manager administrator to confirm that your account has the required access.
    • Check API Access: Make sure that the API token or credentials used to set up the connection have sufficient access rights and are configured correctly.
    • Reconnect the Data Source: Try disconnecting and then reconnecting the DoubleClick Publisher data source in Data Integration. This may refresh the connection and resolve any temporary issues related to authentication or permissions.
    • Refer to Documentation: Review the Data Integration Google Ad Manager documentation for specific details on setting up and troubleshooting connections with Google Ad Manager.

3 External References:

If the issue persists or you need further assistance, please open a ticket with Data Integration support.