RVR-DOUBPUB-050

Issue summary

You encounter the error "Failed to retrieve custom fields" with the error code RVR-DOUBPUB-050 while using the DoubleClick Publisher (Google Ad Manager) connector in Data Integration. This error typically indicates an issue with accessing custom fields in DoubleClick Publisher, which is due to permission issues or incorrect configurations.

Action steps

To resolve the issue, follow these steps:

1. Verify Permissions: Ensure that your account has the necessary permissions to access the custom fields in Google Ad Manager. Permissions might be restricted, so contact your Google Ad Manager administrator to confirm that your account has the required access.
2. Check API Access: Make sure that the API token or credentials used to set up the connection have access rights and are configured correctly.
3. Reconnect the Data Source: Try disconnecting and then reconnecting the DoubleClick Publisher data source in Data Integration. This may refresh the connection and resolve any temporary issues related to authentication or permissions.
4. Refer to Topics: Review the Data Integration Google Ad Manager Connection for specific details on setting up and troubleshooting connections with Google Ad Manager.

External references

Google Ad Manager API to understand any configuration or permissions required for accessing custom fields.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.