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RVR-DV-223

Issue summary

  • Error Code: RVR-DV-223
  • Data Connector: Display & Video 360
  • Error Description: "Failed to get partners report general error"
  • Initial Diagnosis: This error often indicates a general failure in fetching reports from the DV360 API. Connectivity issues, incorrect configurations, or limitations in the API call itself causes this error.

Action steps

To resolve the error, follow these steps:

  • Check API Limits: Confirm that the API request does not exceed the limits. Overuse can lead to temporary blocks by the API, resulting in errors like this.
  • Verify API Credentials: Ensure that the credentials used for the DV360 connection in Data Integration are correct and still valid.
  • Test Connection: Use the Data Integration platform to test the connection to DV360 for any potential issues related to access permissions or connectivity.
  • Review Log Details: Check the execution logs for any specific error messages or patterns that could provide more details about the failure.
  • Adjust Date Ranges or Filters: If the report involves large datasets, consider narrowing down the date range or applying additional filters to reduce the amount of data processed in each API call.
  • Re-authenticate: Re-authenticate the connection to refresh any expired tokens or permissions that might be causing the issue.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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