RVR-DV-102

Issue summary

• The error "Failed to refresh token (Error Code: RVR-DV-102, Data Connector: DV360)" indicates a problem with the authentication process for the DV360 data connector in Data Integration. This particular error typically occurs when the refresh token for accessing Google's Display & Video 360 services has become invalid or expired. Tokens often have a limited lifespan and may need to be renewed periodically.

Action steps

To resolve the error, follow these steps:

• Re-authorize the Connection: Navigate to your Data Integration console and re-authorize the DV360 data connector. This will involve refreshing the OAuth token used to authenticate your connection with DV360.
• Check Token Expiration: Tokens typically have an expiration; ensure that the current setup allows for regular renewals, or has support built-in for handling token expiration.
• Review API Call Limits and Usage: It’s also essential to verify that the connection does not exceed the allowed API call quotas, which could sometimes trigger authentication errors.
• Update Credentials: Ensure that all credentials are current and inputted correctly within Data Integration, especially the client ID and client secret associated with the Google API project for DV360.
• Clear Cache and Re-attempt: Sometimes clearing cache or reattempting after a brief waiting period might resolve temporary authentication glitches.

External references

• Data Integration DV360 Documentation for detailed instructions on setting up and troubleshooting the DV360 connection.
• Google's OAuth 2.0 Documentation for understanding token flows including refreshing access tokens.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.