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RVR-DV-002

Issue summary

  • The error code RVR-DV-002 indicates a failure to retrieve a saved query from DV360 (Display & Video 360). This error might occur due to several reasons, including permission issues, problems with the API configuration, or connectivity issues. Initially, it can imply a disruption in retrieving pre-configured queries from DV360.

Action steps

To resolve the error, follow these steps:

  • Check Connection: Ensure that the connection to DV360 is established correctly. Test the connection to verify it is active.
    • Navigate to your connection settings in Data Integration, and use the Test Connection feature to confirm connectivity.
  • API Permissions: Verify that the API credentials (OAuth or service accounts) have the necessary permissions to access DV360 query resources.
    • Ensure the user account associated with DV360 API access has adequate privileges set up to read saved queries.
  • Reauthentication: Re-authenticate the connection to ensure validity and renew any expired session tokens.
    • Use the "Sign in With Google" button in the Data Integration connection settings to renew authentication credentials.
    • Ensure that pop-ups are not blocked in your browser as they may prevent the authentication window from appearing.
  • Verify Query Setup: Check that the saved query IDs are correctly set up in the Data Integration configuration.
    • Sometimes, you need to manually input query IDs if auto-discovery of saved queries fails.
  • Review API Limitations: Confirm that the DV360 API supports the saved query. Some queries might not be compatible with the API, necessitating adjustments either in query formulation or in Data Integration setup.
    • Adjust the queries in the DV360 console to make API compatible.

External references

  • For more detailed guidance on setting up and managing DV360 connections in Data Integration, refer to the official Data Integration documentation on DV360 Connection.
  • For more details on Display & Video 360 API, refer to Google Developers site.
note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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