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RVR-DV-002

  1. Issue Summary

    • The error code RVR-DV-002 indicates a failure to retrieve a saved query from DV360 (Display & Video 360). This error might occur due to several reasons, including permission issues, problems with the API configuration, or connectivity issues. Initially, it can imply a disruption in retrieving pre-configured queries from DV360.

  2. Action Steps:

    • Check Connection: Ensure that the connection to DV360 is established correctly. Test the connection to verify it is active.
      • Navigate to your connection settings in Data Integration, and use the "Test Connection" feature to confirm connectivity.
    • API Permissions: Verify that the API credentials (OAuth or service accounts) have the necessary permissions to access DV360 query resources.
      • Ensure the user account associated with DV360 API access has adequate privileges set up to read saved queries.
    • Reauthentication: Re-authenticate the connection to ensure validity and renew any expired session tokens.
      • Use the "Sign in With Google" button in the Data Integration connection settings to renew authentication credentials.
      • Ensure that pop-ups are not blocked in your browser as they may prevent the authentication window from appearing.
    • Verify Query Setup: Check that the saved query IDs are correctly set up in the Data Integration configuration.
      • Sometimes, manual input of query IDs may be required if auto-discovery of saved queries fails.
    • Review API Limitations: Confirm that the saved query is supported by the DV360 API. Some queries might not be compatible with the API, necessitating adjustments either in query formulation or in Data Integration setup.
      • Queries might need to be adjusted in the DV360 console to be API compatible.

  3. External References:

    • For more detailed guidance on setting up and managing DV360 connections in Data Integration, refer to the official Data Integration documentation on DV360 Connection.
    • Additional details on Display & Video 360 API can be found on the Google Developers site.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.