RVR-DV-001

Issue summary

• Error Code: RVR-DV-001 "Failed with general error" indicates a failure when attempting to connect with DV360 (Display & Video 360) using Data Integration. This is typically a connectivity or configuration issue with the DV360 data connector.
• Initial Diagnosis: This error suggests a general error in connectivity or authentication, possibly due to misconfigured settings or insufficient permissions.

Action steps

To resolve the error, follow these steps:

• Check Credentials: Ensure that all OAuth credentials used to connect to DV360 are correctly configured. Verify the token and ensure it hasn't expired.
• Verify Permissions: Make sure your user account has the necessary permissions to access the Google API services related to DV360.
• Review API Quotas: Confirm that any API quota limits have not been exceeded. Excessive requests might cause API errors or denials of service.
• Test Connection: Use Data Integration’s connection test feature to verify whether the connection to DV360 is successful.
• Log Examination: Examine the logs in Data Integration for any additional error messages or details that might provide clarity on what specific data point is failing.

External references

• Refer to the Data Integration documentation on connecting to Display & Video 360 for detailed instructions on setting up and troubleshooting the DV360 connection.
• Review Google's API Quota Policy to ensure compliance with computational limit constraints.
• For any issues specific to Display & Video 360, review Google's official DV360 documentation.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.