RVR-DC-300

Issue summary

• The error "Failed to build credentials with missing access token" (Error Code: RVR-DC-300 for the Data Connector DV360) indicates a problem in establishing a connection due to a missing access token. This typically occurs when the authentication process is incomplete or if the token has expired.

Action steps

To resolve the error, follow these steps:

• Reconnect your DV360 account to ensure that you provide the necessary access token. This process involves refreshing or re-entering the authentication credentials.
• Follow these steps for reconnecting:
  1. Go to the Data Integration console and locate your DV360 data connector.
  2. Click on the connection and then on "Edit" to modify authentication details.
  3. Ensure that the latest access token is entered. If needed, generate a new token from the Google Cloud Console associated with your DV360 account.
  4. Make sure to save the changes and test the connection to verify that the authentication is successful.

External references

• For more information on establishing a connection with Display & Video 360, you can visit Data Integration DV360 documentation.
• For information on managing and regenerating Google API tokens, refer to Google's official authentication guide.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.