RVR-DC-216

Issue summary

• The error code RVR-DC-216 indicates that the report format in the DCM (DoubleClick Campaign Manager) is not supported. Specifically, Data Integration requires that the report be set up in CSV format, but it seems the report might be set up in another format such as XLS or other non-supported types. This prevents the Data Integration platform from processing the data as expected.

Action steps

To resolve the error, follow these steps:

• Go to your DoubleClick Campaign Manager account.
• Locate the report that you are trying to use with Data Integration.
• Ensure the report's format is set to CSV. This setting is available in the report configuration options.
• Save the changes if you had to switch the format to CSV.
• Run the report again and check if the issue persists.

3. Additional Insights:

   • Double-check any automated processes or scripts that might reset or alter the report settings.
   • If you trigger the report by a scheduling process, ensure to select the correct options for each scheduled run to maintain the CSV format consistently.

4. External References:

   • For more detailed instructions on working with reports in DCM, refer to the official DoubleClick documentation.
   • Consult the specific guidance on Data Integration Data Connector for DCM to understand the supported features and configurations.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.