RVR-DC-001

Issue summary

• Error Code: RVR-DC-001
• Data Connector: Display & Video 360
• Error Description: "Failed to build the service"
• Initial Diagnosis: This error suggests there might be a configuration or connectivity issue with the DV360 data connector in Data Integration, preventing the service build process from completing successfully.

Action steps

To resolve the error, follow these steps:

1. Verify Connectivity and Credentials:
   • Ensure that the connection credentials used for the DV360 connector are correct and currently have permission access.
   • Try reconnecting to DV360 to ensure the credentials are still valid.
2. Check API Configuration:
   • Confirm that the API settings for DV360 are properly configured and align with Data Integration requirements.
3. Review Error Logs:
   • Check the error logs in Data Integration to identify any specific issues or messages that can provide more context on why the service build failed.
4. Consult DV360 Documentation:
   • Ensure all settings required by DV360 API (such as API key, access, permissions) are correctly set up in your Data Integration configuration.
5. Reinitialize Connection:
   • Try deleting the current connector configuration and re-establishing the connection with DV360 to clear any potential configuration issues.

External references

• Refer to Data Integration Display & Video 360 Setup
• Display & Video 360 API Help

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.